About

ParentSquare Notification Settings

Notification Setting Options

In ParentSquare, parents/caregivers, staff, and students have three options for how often they receive notifications from the platform:

Instant: Receive all messages instantly
Digest: Receive all messages together in one daily communication around 6 PM.
Off: No notifications are sent.

*Please note: 
Regardless of your notification settings, you will continue to receive emergency notifications instantly. These notifications can be sent in the following ways: 1) A “Post” that is set to send immediately; 2) A Smart Alert or 3) An Urgent Alert. 

Advice on Notification Settings and Alerts

If you feel you are receiving too many messages from ParentSquare, we advise you to log into your account, go to profile, and then select Notifications or Notification Settings and choose “Digest.” Then, make sure “School Alerts” is selected as “On.” 

By doing this, you will receive all notifications at about 6:00 PM with the exceptions of “School Alerts,” which are also called “Smart Alerts” and are intended for important information. The most severe emergency alerts are called “Urgent Alerts,” which cannot be disabled; you will receive Urgent Alerts regardless of your settings as these are intended to be used sparingly.

You also have the option to select “Off” in Notification Settings, but to keep “School Alerts” selected “On.”

Changing Settings vs. Opting Out of Texts

Digest or Off: If you do not want to receive all messages instantly, we encourage you to select the “Digest” or “Off” notifications in the “Notifications Settings” feature. This allows you to customize how often you receive messages alerts via text or app.

Opting Out of Text Messages Via Text: You have the option to opt out of text messages altogether by replying “STOP” to a text message you receive. However, by doing this, you cannot begin receiving text messages again unless you text, “START” to 66458. Instead, we suggest you adjust your notification settings as described above.

We encourage all parents and caregivers to download the ParentSquare app from the Apple Store or Google Play Store, and to register your accounts.

How to Change Your Notification Settings

Change Notification Settings on Mobile App

1. From Home, tap the Menu (triple bars) on the top left.

2. Select Account.

3. Select Notifications.

4. Use the toggle to turn on or odd notifications by email, text, and app.

5. Select Instant or Digest for email, text, or app.